Fortnite fans are growing increasingly impatient as the game’s servers remain offline following the release of the highly anticipated Simpsons mini-season update. Many users are encountering login issues with errors such as “Profile Query Failed” and “Failed to Download Supervised Settings,” preventing them from accessing the game.
Massive Outage During Simpsons Update
The disruption started around 11:30 AM ET on Saturday, right after the “Welcome, Our Alien Overlords” live event featuring Kang and Kodos. Shortly after, Epic Games acknowledged the widespread outage, explaining it was linked to the rollout of the v38.00 patch.
This major update introduces:
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Springfield-inspired locations and content
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A fresh Battle Pass
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Cel-shaded visual upgrades
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New character skins for Homer, Marge, Bart, and Lisa Simpson
Epic confirmed that maintenance would take several hours to complete.
Why These Errors Are Appearing
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Profile Query Failed: This error forces players back to the login screen. According to Epic Games, it typically happens when servers are updated or if a player’s game version is outdated and no longer matches the server version.
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Failed to Download Supervised Settings: This message suggests the game is unable to retrieve user configuration data, often tied to network interruptions or issues with parental/account settings.
How to Fix the “Profile Query Failed” Error
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Check Server Status
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Visit status.epicgames.com or check @FortniteStatus on X (Twitter).
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If servers are down, you’ll need to wait until maintenance is completed.
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Update the Game
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Open the Epic Games Launcher > Library > Fortnite > Settings > enable Auto-Update and restart if needed.
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Clear Cache
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On PC: Go to Epic Games Launcher settings and select Clear Cache.
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On Consoles: Perform a quick power cycle by unplugging your system for about 30 seconds.
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Reinstall Fortnite (If Necessary)
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If the issue continues, uninstall and reinstall the game.
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Cross-play issues? Try unlinking and relinking your Epic account.
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How to Fix the “Failed to Download Supervised Settings” Error
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Test Your Internet Connection
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Make sure your download speed is at least 25 Mbps.
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Reset Firewall Settings (PC)
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Navigate to Settings > Update & Security > Windows Security > Firewall > Advanced Settings, then reset to default.
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Clear App or Game Data
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iOS: Go to Settings > General > iPhone Storage > Fortnite > Offload App.
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Android: Settings > Apps > Fortnite > Storage > Clear Cache/Data.
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PS5 Database Rebuild
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Boot into Safe Mode and choose Clear Cache and Rebuild Database.
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Contact Epic Support
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Still stuck? Submit a support ticket at epicgames.com/help with your error information. Expect a reply within 24 hours.
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